So you scanned this, eh?
Click to come in (even if you're not the boss).
Precision repair for your ICOM Next units.
Request a repair in minutes with no obligation to proceed. You only commit once we receive your ICOM units at our workshop.
Our usual repair is the RJ45 Ethernet network port replacement — the most common ICOM Next failure.
Missing RJ45 network port — the failure we see most often.
A high-wear failure point in a mission-critical tool.
The ICOM Next is vital across the BMW Group ecosystem — diagnostic bays, Motorrad workshops, Rolls-Royce configuration, and independent specialists all depend on it. But the internal RJ45 Ethernet port is a notorious weak spot. When it fails or turns intermittent you get laggy sessions, slow data transfer, and dropouts mid-job.
Until now, workshops had two bad options: pay ~£350.00 + VAT for a brand-new unit, or leave shelves full of dead ICOMs. There's no official repair route from the manufacturer. We've fixed that.
15-Pin Connector Port Replacement
Snapped or bent pins on the 15-pin connector port. A less common failure than the RJ45 Ethernet port, but one we can now repair in the same workshop workflow.
Select this service during submission if your unit has a damaged 15-pin connector port. Most repair orders are for the usual network port replacement at £85.00 per unit.
Book a 15-pin repair
Complete the repair form with your company details and the number of ICOM units enclosed.
Send the parcel to our workshop. We photograph its condition on arrival and log every MAC address.
Each unit is inspected and, in most cases, the RJ45 Ethernet network port is repaired and dispatched back. If 15-pin service was requested, that port is repaired too. You get an email at every status change.
Every ICOM has one printed on it.
A MAC address is a unique serial-style identifier for your ICOM unit. It is usually printed on a label on the device and looks like 00:1A:2B:3C:4D:5E. We use it to track each unit individually through the repair process so you always know exactly where your hardware is.
We make this easy.
As soon as you submit a repair request, you receive everything you need by email. So you can get on with your job!
- ✓Packing & shipping labels — print and send your ICOMs straight away.
- ✓Terms & conditions — forward to your Legal team if required.
- ✓Pro-forma invoice — send to your Accounts department for approval.
Your exact equipment, back every time.
- ✓MAC-address authentication — tracking uses the unalterable hardware MAC on the outer casing, eliminating mix-ups between workshop sites.
- ✓Royal Mail signed-for, fully insured return — dispatched with tracked, insured delivery to the address you nominate.
Simple admin, minimal overhead.
- ✓Flat-rate £85.00 + P&P per usual RJ45 network-port replacement.
- ✓15-pin connector port replacement from £95.00 per unit — a less common, additional service.
- ✓Volume tiers for consolidated batches of over 20 units across regional dealer groups and specialist networks.
Prominent in the BMW Group ecosystem — we use ICOMs every day.
We don't just repair ICOMs — we use them daily in live workshop environments and maintain close working relationships with BMW Group main dealers.
Motherboard port replacement is executed by a UK partner operating from ISO 9001 and ISO 14001 accredited facilities — engineers who routinely service enterprise Cisco routers and Tier-1 telecom switches.
We don't fit a like-for-like port. The interface is upgraded with a higher-quality connector, proven in our own rugged workshop since 2021.
Bench testing isn't enough. Every repaired ICOM Next is validated on a live vehicle platform before it's released back to you.
Turn broken ports back into working tools.
Parts managers are often reluctant to sell ICOMs because of the implications after sale should the port fail. Our repair route protects your customer relationships and reduces the risk of costly returns or goodwill claims.
Workshop managers routinely have cupboards full of ICOMs with broken network ports which could economically be recommissioned. We turn those dormant units back into reliable workshop tools at a fraction of replacement cost.
Frequently asked questions
Turnaround times, pricing for the usual network port repair and the less common 15-pin connector repair, shipping, warranty and tracking — answered by the people on the bench. Can't find yours? Ask us and we'll answer it there.
Blue Meets White performs mechanical and electronic restoration strictly to the physical Ethernet interface hardware. Diagnostic, coding, adaptation, and module-flashing sequences depend on external factors (vehicle battery voltage, laptop OS, local network configuration, firmware, technician procedure), so Blue Meets White accepts no liability for vehicular data loss, ECU/module corruption, or consequential damage arising from subsequent use of the tool.
Developed for UK customers. Our electronics repair partners have facilities in the UK, Ireland, USA, and Europe. If you're outside the UK, please complete the form and we'll be in touch to discuss your requirements.
Prefer to talk first? Email ian@icomrepair.com or call +44 (0)1922 922813.